DX8 DSMX Transmitter Only MD2

DSMX transmitters operating in DSM2 mode

The Spektrum Team has been investigating sporadic reports from DSMX transmitter owners using their products in DSM2 mode. We have discovered that in some rare instances, DSMX equipped transmitters with the Product ID (PID) within this bulletin, may have a backwards compatibility issue that could cause a "hold" with the following superseded DSM2 receivers: AR500, AR6100, AR6100E, AR6110, AR6110E, AR6200 and AR6300.
 
Note: This bulletin does not apply to DSM2 only transmitters.

If you have a DSMX transmitter with one of the following PIDs, please complete the Transmitter Service Request Form to receive a prepaid shipping label to send your transmitter to Horizon Hobby for a free firmware update.

• Click HERE to complete the Transmitter Service Request Form. Only one form is needed per customer (even with multiple transmitters) please check all boxes that apply and make comments in the Notes field).
• Horizon will pay for ground shipping within the United States and Canada.
• If you purchased your product outside the US and Canada, contact your local retailer or distributor. A list of International distributors may be found HERE.
• If you have further questions in the United States, please call Horizon Hobby Product Support at 877-504-0233.

The PID is located in the battery compartment of your transmitter.

Transmitters with affected PIDs may be found in the following products:

Blade mCP X RTF (BLH3500), E-flite Apprentice 15e RTF (EFL2725), Hangar 9 Alpha 40 DSM2 RTF (HAN4400) ,Hangar 9 P-51 Mustang MkII PTS RTF (HAN4425), Hobbyzone Super Cub DSM RTF (HBZ7400), ParkZone Radian RTF (PKZ4700), ParkZone P-51D BL DSM RTF (PKZ2200), ParkZone F4U Corsair RTF (PKZ4600), Phoenix R/C Pro Simulator 3.0 with DX5e (RTM30R5510/RTM30R55101).

DX6i/DX5e/DX4e:
PID's beginning with one of the following prefixes: HS, HH, HT, HE, HA

DX8:
PID's beginning with one of the following prefixes: HS, HH, HT, HE, HA, HO, HM, HR

DX7:
PID's beginning with the following prefix: HA

JRP9503/JPR9309:
PID's beginning with the following prefix: TM

Click Here to see Frequently Asked Questions about the DSM2 mode Bulletin

We apologize for this inconvenience. Horizon disclaims all liability and warranties for any consumer failing to act upon this product bulletin. Always check your transmitter and equipment prior to each flight.

Spektrum DX8 Gimbal Bulletin

Spektrum Product Development has been investigating reports from DX8 transmitter customers experiencing servo movements inconsistent with corresponding transmitter stick input.

As a precautionary measure, Horizon Hobby would like DX8 customers to perform the Monitor Test to examine Gimbal controls over the entire range of each axis of input. Expected results for the Monitor Test should show smooth tracking with corresponding stick input. If the Monitor "jumps", hesitates, or is seen in a channel other than what is being tested, please follow the Monitor Test instructions below to test DX8 Gimbal movement:

Monitor Test:

Step 1: Turn on power switch. Ensure left stick position (throttle) is low and Flap/Gyro switch is in position 0 or all the way up.

Step 2: Press the roller to enter the Function List menu.

Step 3: Using the roller, scroll to the bottom of the Function List menu and depress roller to select Monitor function.

Step 4: Note the position of the Aileron (AIL) and Rudder (RUD) positions. Ensure all trims are centered and sub-trims are zero before continuing to Step 5.

Step 5: Move the Throttle (Left side) and Elevator (Right side) gimbals up and down being very careful not to touch the control sticks. While moving the gimbals up and down, note the AIL and RUD positions on the Monitor.

ONLY touch the Gimbal on the outer frame where shown, being very careful not to move the stick as this will falsify the test.

      

      

Step 6: If the percentage for the Aileron or Rudder changes by more than 3%, follow the instructions for sending your DX8 transmitter in for inspection.

DX8 Transmitter Service Request:

• Click HERE to complete the Transmitter Service Request Form. Only one form is needed per customer (even with multiple transmitters). This form covers the DSM2 Mode and Gimbal issues.
• Horizon will pay for ground shipping within the United States and Canada.
• If you purchased your product outside the US and Canada, contact your local retailer or distributor. A list of International distributors may be found HERE.
• If you have further questions in the United States, please call Horizon Hobby Product Support at 877-504-0233.

We apologize for this inconvenience. Horizon disclaims all liability and warranties for any consumer failing to act upon this product bulletin. Always check your transmitter and equipment prior to each flight.

While adjusting a servo's Travel Adjust value in the Servo Setup screen, if the clear button is depressed, both the value and the channel's reversing will reset to their default values of 100% and normal.

This reset could cause an unsafe condition if unnoticed, particularly if the channel has been reversed on the throttle.

What this Warranty Covers:
Horizon Hobby, Inc., (Horizon) warrants to the original purchaser that the product purchased (the "Product") will be free from defects in materials and workmanship for a period of 1 years from the date of purchase.

What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage, (ii) damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper use, installation, operation or maintenance, (iii) modification of or to any part of the Product, (iv) attempted service by anyone other than a Horizon Hobby authorized service center, (v) Product not purchased from an authorized Horizon dealer, or (vi) Product not compliant with applicable technical regulations.

OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.

Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall be that Horizon will, at its option, either (i) service, or (ii) replace, any Product determined by Horizon to be defective. Horizon reserves the right to inspect any and all Product(s) involved in a warranty claim. Service or replacement decisions are at the sole discretion of Horizon. Proof of purchase is required for all warranty claims. SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.

Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the liability of Horizon exceed the individual price of the Product on which liability is asserted. As Horizon has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability. If you as the purchaser or user are not prepared to accept the liability associated with the use of the Product, purchaser is advised to return the Product immediately in new and unused condition to the place of purchase.

Law
These terms are governed by Illinois law (without regard to conflict of law principals). This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Horizon reserves the right to change or modify this warranty at any time without notice.


WARRANTY SERVICES

Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support or service. Once assembly, setup or use of the Product has been started, you must contact your local distributor or Horizon directly. This will enable Horizon to better answer your questions and service you in the event that you may need any assistance. For questions or assistance, please visit our website at www.horizonhobby.com, submit a Product Support Inquiry, or call 877.504.0233 toll free to speak to a Product Support representative.

Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you live and use the Product in, please use the Horizon Online Service Request submission process found on our website or call Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely using a shipping carton. Please note that original boxes may be included, but are not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is accepted at our facility. An Online Service Request is available at http://www.horizonhobby.com/content/_service-center_render-service-center. If you do not have internet access, please contact Horizon Product Support to obtain a RMA number along with instructions for submitting your product for service. When calling Horizon, you will be asked to provide your complete name, street address, email address and phone number where you can be reached during business hours. When sending product into Horizon, please include your RMA number, a list of the included items, and a brief summary of the problem. A copy of your original sales receipt must be included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo battery, please contact the appropriate Horizon Product Support office.

Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying the proof-of-purchase date. Provided warranty conditions have been met, your Product will be serviced or replaced free of charge. Service or replacement decisions are at the sole discretion of Horizon.

Non-Warranty Service
Should your service not be covered by warranty, service will be completed and payment will be required without notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for service you are agreeing to payment of the service without notification. Service estimates are available upon request. You must include this request with your item submitted for service. Non-warranty service estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight. Horizon accepts money orders and cashier’s checks, as well as Visa, MasterCard, American Express, and Discover cards. By submitting any item to Horizon for service, you are agreeing to Horizon’s Terms and Conditions found on our website http://www.horizonhobby.com/content/_service-center_render-service-center.

ATTENTION: Horizon service is limited to Product compliant in the country of use and ownership. If received, a non-compliant Product will not be serviced. Further, the sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the sender’s choice and at the sender’s expense. Horizon will hold non-compliant Product for a period of 60 days from notification, after which it will be discarded.

United States:
Electronics and engines requiring inspection or repair should be shipped to the following address:

Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822

All other Products requiring warranty inspection or repair should be shipped to the following address:

Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822


Please call 877-504-0233 or e-mail us at productsupport@horizonhobby.com with any questions or concerns regarding this product or warranty.

United Kingdom:
Electronics and engines requiring inspection or repair should be shipped to the following address:

Horizon Hobby Limited 
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom

Please call +44 (0) 1279 641 097 or e-mail us at sales@horizonhobby.co.uk with any questions or concerns regarding this product or warranty.

Germany:
Electronics and engines requiring inspection or repair should be shipped to the following address:

Horizon Technischer Service
Christian-Junge-Strasse 1
25337 Elmshorn
Germany

Please call +(0) 49 4121 2655 100 or e-mail us at
service@horizonhobby.de with any questions or concerns regarding this product or warranty.

France:
Electronics and engines requiring inspection or repair should be shipped to the following address:

Horizon Hobby SAS
11 Rue Georges Charpak
77127 LIEUSAINT

Please call +33 (0) 1 60 18 34 90 or e-mail us at
infofrance@horizonhobby.com with any questions or concerns regarding this product or warranty.

China:                                                                                           Electronics and engines requiring inspection or repair should be shipped to the following address:

Horizon Hobby – China
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060

Please call +86 (021) 5180 9868 or email us at info@horizonhobby.com.cn with any questions or concerns regarding this product or warranty.

Modified: 11/13/2012